Privacy policy

PRIVACY POLICY

At KRONIV (kronivstudio.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information necessary to process your purchases and improve your shopping experience:
• Device Information: When you access our store, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
• Order Information: When you make a purchase, we collect specific information from you, including your name, billing address, shipping address, payment information, email address, and MOBILE PHONE NUMBER (strictly required for carrier doorstep delivery).

2. HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we collect generally to fulfill any orders placed through the Site. Additionally, we use this information to:
• Communicate with you and provide dedicated customer support via support@kronivstudio.com.
• Screen our orders for potential risk or fraud.
• Update you automatically on your order transit and delivery status.

3. THIRD-PARTY SERVICES & NETWORK SECURITY
We share your Personal Information with trusted third parties to help us provide our services smoothly:
• Shopify: We use Shopify to power our online store. 
• Cloudflare: We use Cloudflare as our network security and performance optimization provider. Cloudflare automatically processes infrastructure and traffic data (including IP addresses) to detect fraud, block malicious traffic, and ensure the security of our Services globally.
• Shipping Carriers: We share your shipping address and contact phone number with our cross-border logistics partners (such as USPS, iMile, 4PX, etc.) to complete the Delivered Duty Paid (DDP) doorstep delivery.

4. COOKIES
Cookies are small data files placed on your device to improve site navigation and recognize your preferences. You can choose to disable cookies through your browser settings, though it may affect certain functionalities of our online store.

5. YOUR RIGHTS (GDPR & CCPA COMPLIANCE)
If you are a resident of the European Union or California, you have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@kronivstudio.com.