Refund policy

RETURN & REFUND POLICY

Every piece leaving our workshop is built to survive daily warfare and outlive passing trends. We stand entirely behind our premium stainless steel and micro-pave stone setting. KRONIV proudly honors a 30-Day Full Refund Guarantee specifically covering any genuine quality or structural manufacturer defects. 

However, for standard returns or size exchanges unrelated to structural defects, we maintain a strict 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including our custom aircraft mailer box, plush velvet sanctuary pouch, and embossed card). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kronivstudio.com. Please note that customers are responsible for paying their own shipping costs for returning the items. Shipping costs are non-refundable. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

STRICT CLAUSES & EXCLUSIONS:

Because every order involves custom-engineered branded presentation assets, our refund guarantee and return policy STRICTLY WILL NOT APPLY under the following conditions:

1. Incorrect/Incomplete Address: Delivery failure or lost packages resulting from inaccurate, partial, or missing destination data provided by the buyer at checkout.
2. Package Refusal: The buyer rejects, abandons, or refuses the shipment upon arrival at their local delivery facility or customs office.
3. Change of Mind In-Transit: Buyer’s remorse, cancellation requests, or refund claims filed after a secure tracking number has already been assigned and the cargo is in motion.

Please verify your true US ring sizing and destination layout prior to securing your order. Let’s keep the chain moving flawlessly.

Damages and Issues
Please inspect your order upon reception and contact us immediately at support@kronivstudio.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right under our 30-Day manufacturer warranty.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.